White double-hung window with colonial grids between dark red shutters on white lap siding

Questions homeowners ask before replacing windows

The questions homeowners ask most often before replacing windows, answered plainly.

What the warranty covers

The warranty Renewal by Andersen of Washington states: 20-Year Warranty on Glass and Fibrex Material+ | 2 Years on Professional Installation | 10 Years on Locks, Hinges, and other Components.

A window warranty is usually several separate terms rather than one:

Glass and frame material. The longest term, and the one most often quoted as the headline number.
Installation workmanship. Usually a shorter and separate term, covering the fit rather than the product.
Moving parts. Locks, hinges, balances and cranks are frequently their own term again.
A single advertised number rarely covers all three, so it is worth asking which part each term applies to.

Questions homeowners ask

How long does the work take?

The crew should tell you the expected number of days before the work is booked, not on the morning it starts.

Do I have to replace every window at once?

No. Plenty of homeowners do the worst rooms first and come back to the rest. The per-window price is usually better on a larger order, so it is worth asking what the difference actually is before splitting the job.

Do I need to be home?

Someone over eighteen generally needs to be there to let the crew in and to walk the finished work with them at the end. Interior access matters because most of the install happens from inside.

What happens to the old windows?

The crew takes them away as part of the job on almost every quote. It is worth confirming removal and disposal are included rather than assuming.

Will the trim and paint be put back?

Interior trim and exterior finish are a separate line from the window. Ask what the quote includes, because "installed" sometimes stops at the unit being fitted and sealed.

Is an estimate the same as a quote?

Treat anything given before a measurement as a range. A firm price needs the real measurements and the condition of the frame, which is what the visit is for.

Reaching them directly

Their number is (509) 384-3592.

Get your free estimate